Customer Support Specialist
Company Name:
TVH in the Americas
BASIC FUNCTION
Provide a positive experience to our customers with enthusiastic service and exceeding our customer's expectations.
RESPONSIBILITIES/QUALIFICATIONS
Handling incoming calls, processing phone and fax orders into the business system.
Ability to clearly communicate all customer requirements to both internal & external sources.
Assist customers with the claims process.
Handle and process shortages, overages, incorrect material and product ordered in error.
Responsible for reviewing and processing customer cancellation requests.
Assist the department in reaching sales goals.
Suggestive upsell of products to increase sales.
Must be able to work well with others.
Self-starter with excellent communication skills needed.
Excellent Microsoft Office skills including advanced Excel skills.
College degree preferred and or customer service experience needed.
To be eligible for a posted position, you must meet the minimum hiring specifications for the position, be capable of performing the essential functions of the job, with or without a reasonable accommodation, be an employee in good standing in terms of your overall work records and generally have been in your current position for a minimum of six months.Estimated Salary: $20 to $28 per hour based on qualifications.
TVH in the Americas
BASIC FUNCTION
Provide a positive experience to our customers with enthusiastic service and exceeding our customer's expectations.
RESPONSIBILITIES/QUALIFICATIONS
Handling incoming calls, processing phone and fax orders into the business system.
Ability to clearly communicate all customer requirements to both internal & external sources.
Assist customers with the claims process.
Handle and process shortages, overages, incorrect material and product ordered in error.
Responsible for reviewing and processing customer cancellation requests.
Assist the department in reaching sales goals.
Suggestive upsell of products to increase sales.
Must be able to work well with others.
Self-starter with excellent communication skills needed.
Excellent Microsoft Office skills including advanced Excel skills.
College degree preferred and or customer service experience needed.
To be eligible for a posted position, you must meet the minimum hiring specifications for the position, be capable of performing the essential functions of the job, with or without a reasonable accommodation, be an employee in good standing in terms of your overall work records and generally have been in your current position for a minimum of six months.Estimated Salary: $20 to $28 per hour based on qualifications.
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